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OCMA Partners

Ohio Plan Risk Management, Inc

We are a member-driven, nonprofit program combining comprehensive property and liability coverage with robust operational, legal, and management resources such as customized trainings, and consultations. By uniting our risk management expertise with practical support services, we help Ohio public entities protect their assets, operate efficiently, and plan for a secure future.

Michael Hinnenkamp, Executive Director
Ohio Plan Risk Management, Inc
[email protected]
513 – 906-6705

Michael Ugljesa, President
Hylant Administrative Services
[email protected]
419-724-1987

McGill Smith Punshon

MSP Design is a Cincinnati-based design firm with a dynamic team of professionals including architects, engineers, interior designers, landscape architects, planners, and surveyors. A steadfast dedication to quality has been the cornerstone of our past and is the foundation for our future.

Contact:

Jose Castrejon | President
McGill Smith Punshon, Inc.
Direct 513.759.3224| Mobile 513.218.8546 | [email protected]

Can AI Make Government Services *More* Human?

When most people think of AI, they think cold, machine, robotic. All the things you don’t want government services to be.

In government, it’s easy to imagine the worst: a future where every website is a wall of robotic text, every resident is greeted by a monotone chatbot, and real human connection disappears.

But what if we’ve got it backwards?

What if AI doesn’t replace the human element in government, but amplifies it? What if AI is the tool that finally lets public servants spend more time with the people who need them most?

Welcome to the paradox: the best way to make government more human might just be to start using more AI.

Human-First Services at Scale

Governments exist to serve people. But when one staffer is juggling phone calls, emails, walk-ins, and policy updates, that service often comes with long wait times, missed calls, and burnout.

AI helps governments serve their communities at scale, without sacrificing the human touch.

A well-trained AI assistant can handle hundreds of questions a day, from “When is trash pickup?” to “How do I get a building permit?”; accurately, instantly, and 24/7. That means human staff are freed up to handle the complex, emotional, human needs: the senior who’s struggling with housing paperwork, the resident recovering from a disaster, or the business owner with a nuanced zoning question.

By giving staff breathing room, AI makes room for empathy.

Every Language, Every Resident

Traditional service models often unintentionally exclude non-English speakers. Translation services are expensive, slow, and not always available on every channel.

AI is changing that dramatically.

AI-powered tools now offer multilingual support across websites, chatbots, and voice systems. That means a Bengali-speaking resident can ask a question about utility bills and get an accurate response in Bengali, without waiting days for a human translator.

This isn’t just about convenience. It’s about equity. AI makes it possible for local governments to meet residents where they are, in the language they speak, with dignity and speed.

Human Support, When It Matters Most

Let’s be clear: some situations do need a human.

AI isn’t here to replace face-to-face service. It’s here to make sure that when someone needs white-glove help, that help is available because staff aren’t stuck answering the same question 400 times a week.

Imagine a disaster response scenario: a resident just lost their home. In that moment, they need empathy, options, and maybe even a hug, not a link to a form. With AI handling routine requests, the agency’s communication and casework teams are more available to focus on these critical, high-touch cases.

AI clears the clutter. Humans take the spotlight.

Additional Ways AI Supports More Human Government Services

1. Consistency Without Coldness

One of the quiet frustrations of government service is inconsistency. Residents get different answers depending on who they talk to or when. AI tools help standardize answers across departments and channels, ensuring residents get consistent, accurate information every time.

That consistency builds trust. And with trust, human interactions become more productive and less combative.

2. Faster Follow-Up and Better Memory

Humans sometimes forget. AI always remembers.

Modern AI tools can track resident interactions across time, saving details from past questions, following up on requests, and even surfacing trends for staff. That kind of memory isn’t just efficient, it’s personal. It helps residents feel seen and heard, even in large bureaucracies.

It’s the digital version of “I remember you from last time.”

3. Listening at Scale

What do residents ask about most? Which neighborhoods are struggling to navigate services? AI doesn’t just answer questions—it listens.

By analyzing incoming requests and chatbot interactions, cities can spot patterns: confusing web pages, frequent misunderstandings, rising concerns. That feedback loop helps governments proactively improve services, update communications, and even shape policy.

It’s like having an open-door office—but for the whole community.

A New Kind of Government Service

The future of government isn’t AI versus humans. It’s AI for humans.

It’s a community where everyone gets an answer quickly, clearly, and in their language. It’s a government where staff aren’t burned out from backlogs, but energized by meaningful work. It’s a service model that feels personal, even at scale.

Because in the end, what makes government human isn’t just the staff behind the desk, it’s the care we bring to the people we serve. AI just gives us more chances to show it. 

To learn more about bringing AI to your agency, request a demo from Polimorphic here.

OCMA 2026 Corporate Partner Program

The Ohio City/County Management Association (OCMA) is excited to announce that sponsorship opportunities for the 2026 Corporate Partners Program are now open! This program is designed to foster meaningful connections between OCMA and its corporate partners while supporting excellence in local government across Ohio.

With over 380 members serving 188+ cities, counties, villages, and townships—and impacting more than 7.9 million Ohioans—OCMA offers unmatched visibility and engagement for sponsors. Corporate partners benefit from year-round exposure through OCMA’s digital platforms, professional development events, and the highly anticipated OCMA Annual Conference, hosted in Sharonville, Ohio for 2026!

Sponsorship levels include Presenting, Gold, Silver, and Bronze tiers, each offering a range of benefits such as:

  • Website and newsletter features
  • Complimentary conference registrations
  • Exhibit space and speaking opportunities
  • Branding in conference materials and signage

Special conference activations are also available, including the Wednesday Evening Social, Thursday Luncheon, conference attendee app, and Photo Booth, among others.

Join a distinguished group of past sponsors in supporting OCMA’s mission. For more information or to secure your 2026 sponsorship, contact the OCMA Secretariat at [email protected] or visit https://www.ocmaohio.org/ocma-sponsorships/.

Economic Development Impact of Proposed HB 96 Cap on General Fund Carryover Balances

This article provides an overview of the impact that the proposed HB 96 cap on school district general fund carryover balances will have on other areas of Ohio’s economic development ecosystem, including property tax rates, private sector investment, public infrastructure investment, economic development incentive programs, and residential housing markets. 

What impact will HB 96 have on property tax rates in Ohio?

In Ohio, inside millage, voted tax levies, reduction factors, and regular reappraisals all combine to create a stabilizing effect in year-over-year property tax millage rates.  As a result of HB 920, enacted in 1976, property tax millage rates don’t typically change much from year-to-year except with expiration of levies, new levies approved by the voters, or macroeconomic events (such as the housing downturn in 2008).  HB 96 will cause a seesaw effect for the property taxes for any property within a school district with a mandatory HB 96 school district millage rate reduction – overall tax bills for such property will go down if a mandatory HB 96 millage rate reduction occurs, and then in subsequent years overall tax bills for such property will go up to otherwise authorized levels.

What impact will HB 96 have on private sector investment?

The bill is likely to have a destabilizing effect on private sector investment.  Private sector investment (e.g., equity investment, bank loans, etc.) relies on predictability.  Appraisals and operating proformas make assumptions regarding projected tax liability with respect to a proposed investment.  With a higher risk of year-to-year variability in school district millage rates, appraisals and operating proformas may make new assumptions about previously-stable property tax millage rates.  Banks and other lenders, in turn, will require borrowers to cover that variability, and ultimately less favorable borrowing conditions will exist.  This is likely to have a negative effect on property values and private sector investment. 

What impact will HB 96 have on public infrastructure investment?

Many communities such as counties, municipalities, townships, and other local governments use tax increment financing (TIF) exemption programs (and payments in lieu of taxes associated with a TIF exemption) to directly fund or otherwise encourage investment in public infrastructure.  TIF payments in lieu of taxes are used to fund or finance public infrastructure improvements.  With variability in TIF revenue, local governments will be exposed to revenue variability.  Essentially, HB 96 imposes school district operating policies on counties, municipalities, and townships that use TIF financing to plan for and internalize. 

What does HB 96 do to existing TIFs of counties, municipalities, and townships?

HB 96 school district millage rate reductions will likely cause existing TIFs to experience variable revenue and revenue reductions.  When a HB 96 millage rate reduction occurs, what was once planned-for TIF revenue based on school district millage rates will be reduced.  This gap will be experienced by TIF jurisdictions – counties, municipalities, and townships – as an unplanned revenue loss.

What effect does HB 96 have on existing revenue bond financings?

HB 96 may cause an increase in defaults for revenue bonds that rely on property tax revenue, such as TIF revenue bonds.  HB 96 millage rate reductions will remove planned-for school district millage-based revenue.  With less available revenue, it is likely that existing revenue bonds will turn to other revenue sources and security features, where available, in order to prevent revenue bond defaults.  There will be an increase in default risk for existing revenue bonds that rely on TIF revenue, which will, in turn, increase borrowing costs.

In addition to the direct impact on revenue bond financing, HB 96 may run afoul of Article II, Section 28 of the Ohio Constitution, which prohibits the General Assembly from adopting laws that impair the obligations (i.e., change the terms, duties, or enforcement provisions) of existing contracts.  Bondholder lawsuits may attempt to challenge HB 96’s mandatory reduction of certain school district millage supporting TIF revenue that had previously been relied upon, in a bond contract, by bondholders.

What impact will HB 96 have on developers in Ohio?

Declines in TIF revenue due to HB 96 millage rate reductions will likely cause developers to pay unexpected expenses based on revenue losses.  In many revenue bond financings that rely on TIF revenue, developers agree to minimum service payment obligations and other tools like special assessments to ensure that there is sufficient revenue to pay debt service on the revenue bonds.  For example, an apartment developer may agree to a guaranteed payment in the event that TIF revenue is not sufficient to pay for debt service.  This impact on the development community cannot be understated; unexpected economic loss will cause a higher risk of defaults in these borrowings and, therefore, result in a higher cost of funds for developers, which is likely to reduce development activity in Ohio.

What other impacts exist for Ohio developers, investors, and property owners due to HB 96?

It is not clear how HB 96 will affect school districts currently operating at the 20-mill floor (a protection against HB 920 reduction factors resulting in effective millage rates dropping below 20 mills). Developers, investors, and property owners who own and manage property within school districts currently operating on the 20-mill floor could see negative impacts in their investments and in their property values.  HB 96 may cause school districts operating on the 20-mill floor to experience mandatory millage rate reductions below that floor, and these school districts may need to obtain additional voter approval simply to operate.  Many of these school districts are in rural areas and, because of the 20-mill floor, have not submitted levy requests for many decades.  Levy failures, while unfortunate, are likely to occur.  Levy failures, and a corresponding decline in school district operational performance, can result in depressed property values and ultimately investor flight from these areas of Ohio.

What happens if a school district agreed to an incentive package for a development such as a manufacturer, a logistics facility, a mixed-use development, or an apartment complex?  Will the school district continue to benefit from, or be able to enforce, that arrangement?

HB 96 will not modify existing contracts.  School districts will continue to be able to enforce incentive arrangements under Ohio’s TIF and tax abatement laws and income tax sharing arrangements under ORC Section 5709.82.  However, HB 96 may cause unexpected consequences for school districts that have agreed to incentive arrangements.  For example:

  • School districts may experience interruption in payments if the county, municipality, or township was relying on TIF revenue to make the payment and the TIF revenue is no longer stable.
  • School districts that receive incentive payments based on school district millage rates will experience a reduction in payments.
  • School districts that receive up front incentive payments will need to spend funds from the payment up front and will not be able to hold the payment in its general fund. This creates an operating challenge for a school district – the up front payment is often in exchange for a long-term loss to the school district due to the incentive (such as a TIF or a tax abatement) and would be needed over time but will need to be spent due to HB 96’s 30% carryover cap.

Put simply, HB 96 will upset existing incentive arrangements that relied on predictable, stable, non-variable school district millage rates.  It is expected that many contracts among developers, counties, municipalities, townships, and school districts will need to be reevaluated.

How does HB 96 affect major economic development projects like Intel, Anduril, LG-Honda, data centers, and other large megaprojects?

For the largest projects in Ohio, HB 96 inserts a risk to megaprojects that have not existed previously.  Ohio’s megaproject 30-year property tax abatement requires the consent of affected school districts and the consent of an authorizing county or municipality.  Local governments incur operating costs in serving their communities, and they experience revenue loss due to 30-year tax abatements.  A key feature in these arrangements is a payment made by the megaproject operator to the local governments in exchange for the tax abatement.  Payment calculations are complex, and incentive agreements are decided up front before projects are developed.  Megaproject operators may find that, due to assumptions about school district millage rates generally remaining stable or not decreasing, they have agreed to make payments based on incorrect millage rates.

What impact will HB 96 have on homeowners?

Generally, homeowners in a school district with a mandatory millage rate reduction may experience seesawing property tax reductions and increases.  For example, in a year when a school district is subject to a HB 96 millage rate reduction, a property owner may experience a mortgage escrow reduction from previously planned levels and eventually a refund from their mortgage escrow.  In a year when the school district’s carryover balance is under the 30% threshold following one or more years where the school district experienced a HB 96 millage rate reduction, that same property owner may experience a mortgage escrow increase due to rising millage rates, and their monthly mortgage payment may increase.  Essentially, HB 96 exports school district operating policies to homeowners to plan for and internalize. 

What impact will HB 96 have on residential home sales and the residential market?

Generally, home sellers, home buyers, and real estate agents may experience disruption in evaluating home sales contracts when a HB 96 millage rate reduction has been implemented.  For example, property tax escrows and property tax prorations may be difficult to reconcile when a property transfer occurs in a market with abnormal variability in school district millage rates.  Also, sales values may become sensitive to swings up or down based on imperfect information about the school district’s year-to-year carryover balance and the corresponding HB 96 millage rate reduction risk.

Leading with Focus, Not Fear: How to Use AI for Improved Resident Experiences

The Unique Potential for Local Governments

In an age where technological advancements evolve faster than ever, local governments are uniquely positioned to embrace AI to transform service delivery, transparency, and, especially, resident engagement. Adopting AI with a focus on progress, not fear, allows governments to build resilient infrastructures that enhance the resident experience.

But, that doesn’t mean all AI is created equally. Here’s how local governments can lead the way with purpose, adopting AI solutions that not only future-proof operations but foster trust, inclusivity, and community well-being. Plus, pitfalls to be wary of.

Pitfalls to Watch For

We’ve all heard a horror story or two about someone using AI carelessly or even dangerously. And that’s because not AI is created equal. Before building an AI strategy, it’s important to know what to look out for.

The easiest way to stay safe? Make sure you use solutions specifically built for the unique needs of the public sector.

1. Data Hallucinations

Certain generative AI systems, like ChatGPT, can generate information that seems plausible but is not based on real data. To avoid this, make sure you dictate exactly what information the AI should be using in its analysis by pointing it towards specific content, and walling off the rest.

2. Privacy Concerns

If you’re using a free AI account, all the data you provide belongs to the company that made the tool you’re using. For example, never share personal information about your residents or employees with AI.

3. Bias and Fairness

AI systems can inadvertently perpetuate biases present in historical data, leading to unfair or discriminatory outcomes. For instance, predictive algorithms used in public safety or resource allocation could disproportionately impact certain communities if not carefully monitored.

5 Ways Local Government Can Use AI to Improve Resident Services

Now, let’s get to the good stuff.

Despite the pitfalls, AI has an overwhelming potential to transform the way local governments serve their residents. Here are five key ways local governments can leverage AI to better serve their communities, while improving internal efficiency.

1. Cultivating Resident Trust with Transparency

AI offers powerful tools for data management, but transparency is essential to building trust. By openly sharing how resident data is used, local governments can build a foundation of trust and ensure that AI solutions are used ethically and responsibly. Clear policies on data privacy and transparency can demonstrate the benefits of AI-driven processes, from streamlining permit applications to providing personalized resident services.

PRO TIP: Unsure where to start? Check out advice from these leading cities on the importance of having a policy in place.

2. Improving Efficiency to Increase Impact

AI enables local governments to automate repetitive tasks, allowing employees to focus on work that directly impacts residents. Routine operations, like processing applications, managing records, or answering FAQs, can be handled by AI, speeding up turnaround times and reducing human error. With AI handling the heavy lifting, government staff can concentrate on improving services and finding new ways to serve residents, enhancing the overall impact of their roles.

3. Creating More Personalized, Accessible Services

AI allows governments to tailor services to meet the diverse needs of their communities. Through data analysis, local governments can understand resident preferences and deliver relevant, timely information on services, events, or updates. For example, AI can help residents and employees during disaster recovery. AI-powered phone or chat services can answer important, timely questions related to the event, while freeing up employee time to focus on pressing needs.

Accessibility is further enhanced by AI-powered tools like language translation, making essential services and information available to non-English-speaking residents. The right AI-powered phone and chat solutions offer multiple languages, reducing the need for translation services and saving governments money.

4. Strengthening Community Resilience 

I helps governments anticipate and prepare for future challenges. Predictive analytics can forecast resource needs in critical areas like emergency response, infrastructure maintenance, and public safety, enabling local agencies to proactively address potential issues. By analyzing historical and real-time data, local governments can improve resource allocation, keep communities safer, and be more prepared for natural disasters or seasonal demands.

For example, after a disaster or major event, local governments can analyze the most frequently asked questions and be better prepared to respond in the future.

5. Building a Culture of Continuous Learning and Adaptation

Local government leaders can embrace AI as an opportunity to foster a culture of learning and innovation among their staff. Providing training, workshops, and access to resources empowers government employees to adapt to new tools confidently. With a proactive focus on learning and skill-building, governments can position their teams for long-term success and a future that’s responsive to both residents and emerging technologies.

Chatbots on an agency’s website can also answer process questions for employees, ensuring they can easily find what they need without digging through stacks of paper or having to call a retired employee.

Leading the Way with Vision, Not Fear

AI is not a replacement for the human touch in government work; it’s a tool that empowers teams to serve better.

By leading with focus and an emphasis on resident-centered innovation, local governments can use AI to build future-proof systems that prioritize transparency, accessibility, and proactive planning. When implemented thoughtfully, AI has the potential to transform government operations, building stronger, more resilient communities and a brighter future for all.

Download the full ebook here.

Baker Tilly

Baker Tilly has a specialized public sector practice whose dedicated professionals guide government entities through an ever-changing environment. Our team helps governments, utilities and school districts pursue growth goals, meet financial obligations and build stronger communities with effective accounting, audit, tax, municipal advisory, financial management, performance optimization, human capital, internal audit and economic development services.

Sam Lieberman
Senior Manager
[email protected]

Jacquelyn McCray
Director
[email protected]

Granicus

Granicus is the global leader in customer engagement and experience technology and services for the public sector. Now powering almost 30 billion digital interactions globally each year and connecting over 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve — driving meaningful change for communities around the globe.

415-357-3618

JobsOhio

JobsOhio, the state’s unique private economic development corporation, acts as a catalyst for high-growth business investments and job creation that are helping propel the state’s ingenuity and ambitions forward. Founded 12 years ago, JobsOhio is a first-of-its-kind, state-authorized, nonprofit built with private stable financial resources, seasoned professionals with private sector expertise, a statewide network of economic development partners, and the long-term investment outlook needed to attract, retain, and expand businesses, payrolls, and career opportunities across the state.

Darnita Bradley
Sr Manager Local Gov’t Affairs & Engagement 
[email protected] 
614-600-8601

Tyler Yaple
Director of Government Affairs 
[email protected] 
614-309-2453

ClearGov

ClearGov® is the leading provider of Budget Cycle Management software, helping local governments streamline the collection, creation, and communication of budgets. ClearGov solutions are powerful and affordable enough to support local governments of every size.

Dennis Maher
Market Development Executive for Ohio
817-205-9980
[email protected]
2 Mill and Main Place, Suite 630, Maynard, MA, 01754

Caleb Domeyer
Market Development Executive for Ohio
715-595-3801
[email protected]
2 Mill and Main Place, Suite 630, Maynard, MA, 01754